Most common call
Burst geysers & no hot water
Element, thermostat, valve or a full replacement. Every install is SANS 10254 compliant and you get the certificate on the day — not "next week".
Get it sortedBurst geysers, blocked drains, leaks that won't quit. Prime Flow answers the phone day or night, charges nothing to come out and look, and gives you a fixed price before anything gets opened up.
Send it through and you'll have a call back — usually inside the hour.
Residential and commercial work across the northern suburbs. Emergencies, repairs and installations — big jobs and small ones.
Element, thermostat, valve or a full replacement. Every install is SANS 10254 compliant and you get the certificate on the day — not "next week".
Get it sorted
High-pressure jetting and rodding for kitchen, bathroom and main sewer lines. We clear the blockage, then tell you what caused it so it doesn't come back.
Get it sorted
Ceiling coming down at midnight? Water across the kitchen on a Sunday? The emergency line rings a real plumber, not a voicemail box.
Call the emergency line
Water bill jumped for no reason? We trace hidden leaks under slabs, in walls and underground with acoustic and pressure testing — before anyone breaks anything.
Book a leak trace
Burst pipes, dripping taps, running toilets, low water pressure, new fittings. The unglamorous jobs that make a house liveable again.
Request a quote
All the plumbing behind a renovation: re-routing, new fittings, geyser relocation, dishwasher and washing machine points. Scheduled so your builder isn't waiting on us.
Plan the workNo queue, no "someone will be in touch". Here's the clock from the moment you dial.
A plumber picks up. Not a receptionist reading a script, not a callback form.
Before we've even left, you'll be talked through which valve to close. That part is free.
Typically inside the hour anywhere in Sandton, Randburg, Fourways and surrounds.
You see the problem, you hear the price, you say go. What you're quoted is what you pay.
Not an emergency? Same process — we'll book you a slot that suits you, usually the same or next day.
Book a time that suits you
Prime Flow is small on purpose. The person who answers your call is the person who arrives at your gate — so nothing gets lost between the booking and the job.
A fixed number, agreed before anything is opened up. No "while we were in there".
If the same fault comes back inside the guarantee period, we return at no charge.
Geyser installs, COCs and certificates handled properly — the paperwork your insurer asks for.
Floors covered, mess taken with us. You shouldn't be able to tell we were there.
You don't pay for us to come and look. You pay for work you've agreed to.
Managing units? We deal with tenants directly, send one invoice, and keep you posted.
Geysers, drains, leaks and installations — the day-to-day of keeping houses running.
Geyser burst just after 9pm and the ceiling was already sagging. Called Prime Flow expecting a voicemail — someone answered, told me exactly which valve to close, and was at the house within the hour.
Two other plumbers wanted to lift my bathroom tiles to find a leak. Prime Flow traced it in about twenty minutes without breaking a single one. Quoted before starting and charged exactly that.
I manage a block of rentals and I've been through a lot of contractors. This is the first one where the tenants stopped phoning me to complain. On time, tidy, invoice comes through the same week.
Blocked main sewer line on a Sunday morning. Cleared it, then showed me the root that caused it and what to do about the tree. That's the bit other plumbers never bother with.
The emergency line is answered around the clock — weekends, public holidays, 2am — and it costs you nothing to get us out there. Close your main stopcock, then call.
Lines open 24 hours · 7 days · 365
We stay inside a tight radius on purpose — it's the only way to keep the 60-minute promise honest. Tap your suburb and we'll start your quote.
Just outside the list? Call anyway — if we can't get there fast enough to be useful, we'll say so.
Nothing. We don't charge a callout fee. We come out, look at the problem properly, and give you a fixed price for the repair. If you decide not to go ahead, you owe us nothing for the visit. No work starts until you've agreed the number.
Yes. The emergency line is answered 24 hours a day, including Sundays and public holidays. Coming out costs you nothing whatever the hour — you only ever pay for work you've agreed to.
Most household policies cover geyser replacement, but insurers want the paperwork done correctly. We issue SANS 10254 compliant installations with the certificate, and we can supply the photos and report your assessor will ask for.
For emergencies in our service area, typically within the hour. For booked jobs, usually the same or next day. Traffic on the M1 is the honest variable — we'll tell you a realistic time, not a comfortable one.
Close the main stopcock at the meter to stop water reaching the leak. For a geyser, switch it off at the DB board too. Move anything valuable out of the way. We'll talk you through it on the phone.
Yes — offices, retail, complexes and rental portfolios. For landlords and managing agents we deal with tenants directly, keep you updated, and invoice you once.