Close the main stopcock
Usually at the water meter near your boundary wall. Turn it clockwise until it stops. This cuts water to the whole house.
Burst pipe, flooding, water through the ceiling. The emergency line rings a real plumber — not a voicemail box — and it costs you nothing to get us out there.
Send it through and you'll have a call back — usually inside the hour.
If water is running right now, do these two things before anything else — then phone. We'll talk you through the rest.
Usually at the water meter near your boundary wall. Turn it clockwise until it stops. This cuts water to the whole house.
If the leak is hot water or coming through the ceiling, kill the geyser breaker. An element running dry burns out in minutes.
Drains the pipes and drops the pressure, which slows whatever is leaking upstairs.
We dispatch straight away and stay on the line to talk you through anything else while we drive.
Any of these and it's worth a call. Costs you nothing to have us look.
Call 075 014 4354Some plumbing can wait for a booked slot. Some cannot, and the difference is usually whether water is still moving. Every hour a leak runs is more ceiling board, more flooring and more of your insurance excess.
If you are looking at any of the following, phone now rather than filling in a form.
| Burst geyser | Water through the ceiling, sagging boards, or a steady stream from the overflow pipe outside. |
|---|---|
| Burst or leaking pipe | Water pooling, spraying, or running where it should not be — inside or underground. |
| Sewage backing up | Waste coming up through a drain, toilet or gully. A health risk, not just an inconvenience. |
| No water at all | Total loss of supply, especially with a business or tenants to keep running. |
| Ceiling stain spreading | A damp patch that is visibly growing means water is running right now above it. |
If a ceiling is sagging and holding water, stay out of that room and keep everyone clear until we arrive.
No queue, no "someone will be in touch". Here's the clock from the moment you dial.
A plumber picks up. Not a receptionist reading a script, not a callback form.
Before we've even left, you'll be talked through which valve to close. That part is free.
Typically inside the hour anywhere in Sandton, Randburg, Fourways and surrounds.
You see the problem, you hear the price, you say go. What you're quoted is what you pay.
Not an emergency? Same process — we'll book you a slot that suits you, usually the same or next day.
Book a time that suits you
Prime Flow is small on purpose. The person who answers your call is the person who arrives at your gate — so nothing gets lost between the booking and the job.
A fixed number, agreed before anything is opened up. No "while we were in there".
If the same fault comes back inside the guarantee period, we return at no charge.
Geyser installs, COCs and certificates handled properly — the paperwork your insurer asks for.
Floors covered, mess taken with us. You shouldn't be able to tell we were there.
You don't pay for us to come and look. You pay for work you've agreed to.
Managing units? We deal with tenants directly, send one invoice, and keep you posted.
Geysers, drains, leaks and installations — the day-to-day of keeping houses running.
Geyser burst just after 9pm and the ceiling was already sagging. Called Prime Flow expecting a voicemail — someone answered, told me exactly which valve to close, and was at the house within the hour.
Two other plumbers wanted to lift my bathroom tiles to find a leak. Prime Flow traced it in about twenty minutes without breaking a single one. Quoted before starting and charged exactly that.
I manage a block of rentals and I've been through a lot of contractors. This is the first one where the tenants stopped phoning me to complain. On time, tidy, invoice comes through the same week.
Blocked main sewer line on a Sunday morning. Cleared it, then showed me the root that caused it and what to do about the tree. That's the bit other plumbers never bother with.
The emergency line is answered around the clock — weekends, public holidays, 2am — and it costs you nothing to get us out there. Close your main stopcock, then call.
Lines open 24 hours · 7 days · 365
We stay inside a tight radius on purpose — it's the only way to keep the 60-minute promise honest. Tap your suburb and we'll start your quote.
Just outside the list? Call anyway — if we can't get there fast enough to be useful, we'll say so.
Yes. The emergency line is answered 24 hours a day, every day of the year including public holidays. You get a plumber on the phone, not an answering service taking a message.
There is no callout fee, whatever the hour. We come out, look at the problem and quote you a fixed price for the repair. If you decide not to go ahead, you owe us nothing for the visit.
Typically inside the hour anywhere in Sandton, Randburg, Fourways, Bryanston and the surrounding suburbs. We will give you a realistic time on the phone rather than a comfortable one.
Yes, and we will. Most emergency calls start with us walking you through finding your main stopcock and shutting the geyser breaker. That part is free and it is often the difference between a repair and a rebuild.
Often yes, particularly for burst geysers and sudden pipe failures. Photograph everything before it is cleaned up or repaired, and we can supply the plumber report and compliance certificate your assessor will ask for.